O2 - What A Cluster... F...

[Elihearts]

Hi Folks

Warning to you if you are looking at staying with O2. 

As we know - Most people are being sent price notification changes - Increasing your bill by £2.50 per Mobile Airtime number per month allowing you to cancel penalty free.

I decided to look at options on my 2nd number with O2 - I enquired about reducing my monthly cost while also staying with them. The advisor said they could reduce my cost to £18 for unlimited data.

Warnings if you go down this route. They will deactivate your current plan and service. This is not a Tariff change but a *NEW* 24 month term on a SIM only basis.

Due a System "Issue" - I have now lost my number and spent 3 hours on the phone on this one call (Ongoing) trying to restore it (Sadly its a number I use for banking and other services like WhatsApp)

My warning to anyone who is thinking staying with O2 via this route to be very careful as you could end up with no service.

Ill post an update here when I know more about the cause...

Eli

[Anonymous]

My own Airtime and device plans will be paid off by towards the end of next April, if I wasn't still paying off the Samsung Watch till the following year I'd leave O2 altogether in favour of EE.

In fact I still might do, just for the phone contract.

[Anonymous]

@CAJ64 GiffGaff are an O2 reseller, I was with them a couple of years ago, purely because I'd just left Three and needed a cheap Network... Their customer service was rubbish, their online Community was one of THE worst I ever posted on...

[madasaf1sh]

giffgaff are not a reseller, they are a subsidary of Telefonica.,..

They do make it very clear that customer service is via limited means, and most of it is done by customers, it was one of the selling points when they first launched...  

@Cj64 Ignore what he posted giffgaff are perfectly fine for 99.99999999% of there target customer base, and offer great value for money and support from a lot of experienced customers (just like lots of us on here).

[Anonymous]

@madasaf1sh They're OK as a Network, just don't post on their forum.

[Elihearts]

Update

EZ CREDIT! All seriousness though - Ive seen so many car crashes from O2 after this cancel fiasco. 

I really do hope O2 sort their stuff out.

[Enlli]

Thanks for the update.

As to O2 sorting themselves out that feels further away than ever. Seems to get worse day by day.

I think only a new owner and new management bringing with them a totally new ethos will save them.

[Elihearts]

Well... Here we go again... 

Hopefully itll be smooth this time. 

i have issued the cancellation but the staff member said that a manager had to process it. 

Seems not.. But lets see...

[Elihearts]

To add - This was for a Pixel 10 Pro Fold taken 3 weeks ago as an upgrade. Seems like people who took out contracts recently are "RTE" (Right To Exit) on Switch Up

[Elihearts]

Still also says i can upgrade in 3 months. 

[madasaf1sh]

Just cancelled one of my numbers and am porting out to Voxi £10 for 80GB of data.,.

Also had to wait for someone to process it... I cant be assed with this garbage...