cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Upgrade return

Carlene
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, hopefully someone can help, i have tried to ring to o2 on 202 about 200 times which i have had this phone which was only yestreday which was Wednesday 01st April 2020. I had a huawei p20 pro and tehy said they can upgrade without needing to pay anything, so i upgraded to iphone 11 pro max and when i got it, i didnt like it and want to return. 

 

I finally got through to customer services this morning Thursday 02nd April 2020 and she advised me that i needed to search "o2 returns label" on google. i done that which the address that i found was:

O2 Returns Centre

Communications House

Vulcan Road North

Norwich 

NR6 6AQ

 

Then today i have been told other addresses as well that was in leeds and in other areas such as:

Freepost Zone A
Exel Logistics
Waindyke Way
Normanton
WF6 1TF
or
Returns Department
Freepost 208564PR
PO Box 88
Leeds
LS88 1XL
or
Freepost RRJJ-KHCH-HZHS
Returns Department
PO Box 88
Leeds
LS88 1XL

 

Can someone please tell me the correct one ASAP as i am getting a headache with all this, i never done it through o2 themselves with upgrading i always done it through Carphone Warehouse in store. I never knew this would be so difficult. 

 

I just need help!!!!!!!!!

 

Thanks

Carlene

Message 1 of 15
3,522 Views
14 REPLIES 14

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Nowhere.
You can't return anything right now, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 15
729 Views

Carlene
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thats not what o2 said earlier when i was actually on the phone to them. 

 

Message 12 of 15
726 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
OK can't advise anything else, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 15
722 Views

Carlene
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yh ok thank you

Message 14 of 15
720 Views

Saijai
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I'm having the same issue as you. Except I was given a totally different address in Winchester. I don't know where to send it.
Message 15 of 15
696 Views