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O2 Travel Charges even for days when I did not use the service

Anonymous
Not applicable

on ‎10-02-2017 08:15

on ‎10-02-2017 08:15

I am being charged 4.99 every day for O2 Travel, even when I do not send messages or make calls from my phone. My data is also disabled. What is going on?

 

 

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MI5
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on ‎10-02-2017 14:55

on ‎10-02-2017 14:55

I guess as we asked earlier and nothing has been forthcoming, we're unlikely to get anything?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Wa10
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on ‎10-02-2017 15:04

on ‎10-02-2017 15:04

I'm equally intrigued, haha. Off to the Canaries in July, and wouldn't mind a cheaper option. wink

 

Only different "types/versions" of Travel I'm aware of are the geographical areas (Europe at £1.99 a day. Turkey at £3.99 a day and Rest of World at £4.99 a day).

 

There are promotional deals from time to time, where the Travel bolt-on is included as a free incentive at the point of sale/upgrade, but that's about the only thing I can think of. And that is usually for a limited period.

 

Can definitely, 100% confirm that Travel is included as standard on new Refresh and SIMO deals taken directly with O2 now, although I believe previously it was an opt-in rather than an opt-out. 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
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jonsie
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on ‎10-02-2017 15:06

on ‎10-02-2017 15:06

So, everything we know already then....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎10-02-2017 15:07

on ‎10-02-2017 15:07

@Wa10 wrote:

I'm equally intrigued, haha. Off to the Canaries in July, and wouldn't mind a cheaper option. wink

 

Only different "types/versions" of Travel I'm aware of are the geographical areas (Europe at £1.99 a day. Turkey at £3.99 a day and Rest of World at £4.99 a day).

 

There are promotional deals from time to time, where the Travel bolt-on is included as a free incentive at the point of sale/upgrade, but that's about the only thing I can think of. And that is usually for a limited period.

 

Can definitely, 100% confirm that Travel is included as standard on new Refresh and SIMO deals taken directly with O2 now, although I believe previously it was an opt-in rather than an opt-out. 

Well it seems you know the same as us at least slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Wa10
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on ‎10-02-2017 15:13

on ‎10-02-2017 15:13

I'm sat here with baited breath waiting to see how Chris can save us all some money! 😛 hehe 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
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Cleoriff
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on ‎10-02-2017 15:13

on ‎10-02-2017 15:13

Yes...a good confirmation of what we already knew.

The only promotional deal I know of was when the 'much vaunted iphone 7' got a free deal with O2 travel....

Discrimination at it's very worst....but dont get me started on that...

Veritas Numquam Perit

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MI5
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on ‎10-02-2017 15:16

on ‎10-02-2017 15:16

@Wa10 wrote:

I'm sat here with baited breath waiting to see how Chris can save us all some money! 😛 hehe 

As are we tongue

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-02-2017 15:22

on ‎10-02-2017 15:22

@Cleoriff wrote:

Yes...a good confirmation of what we already knew.

The only promotional deal I know of was when the 'much vaunted iphone 7' got a free deal with O2 travel....

Discrimination at it's very worst....but dont get me started on that...

Yes, the special chosen people....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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adamtemp64
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on ‎10-02-2017 15:45

on ‎10-02-2017 15:45

@jonsie wrote:
@Cleoriff wrote:

Yes...a good confirmation of what we already knew.

The only promotional deal I know of was when the 'much vaunted iphone 7' got a free deal with O2 travel....

Discrimination at it's very worst....but dont get me started on that...

Yes, the special chosen people....

Cheers on my tariff lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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on ‎10-02-2017 15:50

on ‎10-02-2017 15:50

@adamtemp64 wrote:
@jonsie wrote:
@Cleoriff wrote:

Yes...a good confirmation of what we already knew.

The only promotional deal I know of was when the 'much vaunted iphone 7' got a free deal with O2 travel....

Discrimination at it's very worst....but dont get me started on that...

Yes, the special chosen people....

Cheers on my tariff lol

Yeah yeah @adamtemp64...we know...LOL

Veritas Numquam Perit

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