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O2 Travel Charges even for days when I did not use the service

Anonymous
Not applicable

on ‎10-02-2017 08:15

on ‎10-02-2017 08:15

I am being charged 4.99 every day for O2 Travel, even when I do not send messages or make calls from my phone. My data is also disabled. What is going on?

 

 

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MI5
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on ‎10-02-2017 16:12

on ‎10-02-2017 16:12

Be great if you ever went abroad tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-02-2017 16:13

on ‎10-02-2017 16:13

The Caribbean last year....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎10-02-2017 16:15

on ‎10-02-2017 16:15

Yeah, it was a joke !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎10-02-2017 16:30

on ‎10-02-2017 16:30

and it ain't free in the Caribbean either wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎10-02-2017 16:37

on ‎10-02-2017 16:37

and it was 2015 i went but we digress

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Wa10
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on ‎10-02-2017 17:33

on ‎10-02-2017 17:33

Digressing even more for a moment. Where abouts in the Caribbean did you go @adamtemp64? And what did you think of it? 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
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Wa10
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on ‎10-02-2017 17:57

on ‎10-02-2017 17:57

Come on @chrisymon stop keeping us all in suspenders! LOL

 

And believe me, that REALLY wouldn't be a pretty sight 😛 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
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adamtemp64
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on ‎10-02-2017 21:22

on ‎10-02-2017 21:22

@Wa10 without sounding rude a search here will reveal it as it is off topic

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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gindygoo
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on ‎11-02-2017 11:52

on ‎11-02-2017 11:52

Aww damn, I was holding out so much hope for an answer on this...

#ihatesecrets
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adamtemp64
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on ‎11-02-2017 13:04

on ‎11-02-2017 13:04

For international roaming there are from my understanding of the system 3 options For consumer Pay monthly Customers

 

1 No o2 travel with default Caps on data (eu rules) eu £43 for 935 mb or £40 for 50mb non eu

2 No o2 Travel with enhanced Data cap (can switch between 1 and 2 monthly ) EU £120 for 2.6GB or £120 for 200mb non eu 

3 O2 Travel based on country visited either free (promotion) £1.99, £3.99 or £4.99 Opted in as default (on refresh Tariffs) can be turned off

 

If this is incorrect please feel free to advise me

 

For business customers it is o2 travel in the EU and World Pass outside the eu

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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