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O2 Switch Up

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Oxygen87
Level 13: Prompter
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on ‎22-03-2024 18:56

on ‎22-03-2024 18:56

Hi, I’m ready to Switch Up my phone and as I’ve never done it before, I wanted to know if I need to take ID with me into store? I want to keep with the iPhone 15 but want to get the Plus model as I think the battery will serve me better. Thanks in advance!

Current devices: Apple iPhone 15 Pro Max, Apple iPad Pro 11” and Apple Watch Series 9 (all with O2)
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MI5
Level 94: Supreme
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on ‎22-03-2024 18:58

on ‎22-03-2024 18:58

@Oxygen87 

Yes, you need photo ID

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149428 Posts
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Registered:

on ‎22-03-2024 18:58

on ‎22-03-2024 18:58

@Oxygen87 

Yes, you need photo ID

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RD2024
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on ‎27-03-2024 15:21

on ‎27-03-2024 15:21

Avoid at all costs if you want to be charged for 2 phones. I done the switch up and 2 months down the line I am being charged for 2 phones

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madasaf1sh
Level 77: Grand Master
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on ‎27-03-2024 15:51

on ‎27-03-2024 15:51

@RD2024 

 

I have done numerous switchups and only had a problem once, and then not been charged for 2 phones again...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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GJ987
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In response to madasaf1sh
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on ‎08-04-2024 09:00

on ‎08-04-2024 09:00

What kind of conditions is the phone allowed to be in for the switch? i want to switch my galaxy fold 5 now. 

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madasaf1sh
Level 77: Grand Master
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on ‎08-04-2024 09:02

on ‎08-04-2024 09:02

@GJ987 


It has to meet the grading criteria, have a look at this guide Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

 

This basically means just normal wear and tear, is accepted.  Best thing to do is pop to the o2 store and get them to check the device. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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