O2 Switch Up

[SamsungFanBoy]

Hi, I’m ready to Switch Up my phone and as I’ve never done it before, I wanted to know if I need to take ID with me into store? I want to keep with the iPhone 15 but want to get the Plus model as I think the battery will serve me better. Thanks in advance!

[MI5 · Accepted solution]

@SamsungFanBoy 

Yes, you need photo ID

[RD2024]

Avoid at all costs if you want to be charged for 2 phones. I done the switch up and 2 months down the line I am being charged for 2 phones

[madasaf1sh]

@RD2024 

I have done numerous switchups and only had a problem once, and then not been charged for 2 phones again...

[GJ987]

What kind of conditions is the phone allowed to be in for the switch? i want to switch my galaxy fold 5 now. 

[madasaf1sh]

@GJ987 

It has to meet the grading criteria, have a look at this guide Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

This basically means just normal wear and tear, is accepted.  Best thing to do is pop to the o2 store and get them to check the device.