This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

O2 Switch Up

Go to solution
Oxygen87
Level 13: Prompter
  • 267 Posts
  • 74 Topics
  • 5 Solutions
Registered:

‎22-03-2024 18:56

‎22-03-2024 18:56

Hi, I’m ready to Switch Up my phone and as I’ve never done it before, I wanted to know if I need to take ID with me into store? I want to keep with the iPhone 15 but want to get the Plus model as I think the battery will serve me better. Thanks in advance!

Current devices: Apple iPhone 15 Pro Max, Apple iPad Pro 11” and Apple Watch Series 9 (all with O2)
Message 1 of 6
1,235 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150674 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎22-03-2024 18:58

‎22-03-2024 18:58

@Oxygen87 

Yes, you need photo ID

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
1,233 Views
0 Kudos
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 150674 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎22-03-2024 18:58

‎22-03-2024 18:58

@Oxygen87 

Yes, you need photo ID

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,234 Views
0 Kudos

Go to solution
RD2024
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎27-03-2024 15:21

‎27-03-2024 15:21

Avoid at all costs if you want to be charged for 2 phones. I done the switch up and 2 months down the line I am being charged for 2 phones

Message 3 of 6
1,113 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
  • 11863 Posts
  • 65 Topics
  • 3198 Solutions
Registered:

‎27-03-2024 15:51

‎27-03-2024 15:51

@RD2024 

 

I have done numerous switchups and only had a problem once, and then not been charged for 2 phones again...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 6
1,103 Views
0 Kudos

Go to solution
GJ987
Level 1: Joiner
In response to madasaf1sh
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

‎08-04-2024 09:00

‎08-04-2024 09:00

What kind of conditions is the phone allowed to be in for the switch? i want to switch my galaxy fold 5 now. 

Message 5 of 6
990 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
  • 11863 Posts
  • 65 Topics
  • 3198 Solutions
Registered:

‎08-04-2024 09:02

‎08-04-2024 09:02

@GJ987 


It has to meet the grading criteria, have a look at this guide Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

 

This basically means just normal wear and tear, is accepted.  Best thing to do is pop to the o2 store and get them to check the device. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 6
988 Views
Top Kudoed Authors
View all
Top