O2 Refresh/ no data/service from new sim?

[JJeavons]

Hey everyone, I hope your all staying safe and enjoying the sun!

a few months back I purchased an iPad 2019 on an old phone number but with a new smaller tarriff.

I'v only just realised that neither the data or text messages are working, I'm assuming its somehting I've failed to do on setup but, from what I can see all the usual settings are correct.

No o2 Guru's to help online? 😞

Thanks for any help!

[jonsie]

Can you clarify please

The ipad isn't able to send text messages

Are you tethering to a phone as well as wifi?

[JJeavons]

I have an 02 plan for 100 texts and 2gb data - I can't use that data (web, apps etc) or send or recieve texts. 

Thank you

[JJeavons]

I can connect to my home wifi but I shouldn't need to

[jonsie]

Is the data plan you have for the ipad?

iPads can't send texts unless you put the sim in a phone.

Call customer service and ask them to enable idata on your account

or you could change the APN on the ipad to : mobile.o2.co.uk  as a temporary measure but doing that won't allow facetime except on wifi.

[MI5]

@JJeavons 

Check in Settings >Mobile data that it is turned on then scroll down and make sure the data switch for each app is turned on. 

[JJeavons]

Yes, the data plan was created at the same time as I ordered the ipad - why would they offer that tarriff if it can't send text messages? I'm almost certain it can.

The iPad has a sim, i put it in there when I recevied it.

The APN is mobile.o2.co.uk already.

hmmm

[JJeavons]

Hey!

Yes everything is turned on. It even says "O2 SIM Card" in "DATA PLANS"

[MI5]

@JJeavons 

For use in UK you should use the APN iData.o2.co.uk 

All data sims come with 100 texts as some tablets can send and receive SMS.

The iPad cannot definitely.

[JJeavons]

For what it's worth - the phone number on the account used to be used for an actual phone. I'm assuming they made the correct changes, if any, when the tariff began.