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O2 Open Discount

Anno78
Level 2: Apprentice
  • 34 Posts
  • 7 Topics
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Registered:
Trying to apply the o2 open discount for my phone, but it keeps ending up on the number my tablet uses, and this is despite the fact I entered the correct number when asked.
No matter what it won't change to the correct number, and says the number entered isn't eligible.

I have tried live chat, but nothing works, I can't even send a payslip as an alternative as suggested.

The 28 day window started last Tuesday.

What can I do?
Message 1 of 4
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Accepted Solutions

MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@Anno78 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
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3 REPLIES 3

MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@Anno78 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
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Anno78
Level 2: Apprentice
  • 34 Posts
  • 7 Topics
  • 0 Solutions
Registered:
Thanks. I'll try that.
Message 3 of 4
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MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:
They should be able to add it for you, no problem....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
151 Views