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O2 Mobile Plan suddenly not working?

GeneralKhan
Level 1: Joiner
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Good Day,

 

So today, at around 1PM, my phone just stopped working. No calls or data service. I'm missing out on crucial things I have to get done. I charged up my account several days ago, as indicated below in the picture. Please help me get this sorted as I can't even make a call to them because I'm not registered on a network.

 

Untitled.png

 

 

[image size edited]

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MI5
Level 94: Supreme
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No one here can sort it as we are all customers like yourself.
You need to contact CS http://www.o2.co.uk/contactus but also check the network issues help thread here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144383 Posts
  • 634 Topics
  • 27678 Solutions
Registered:
No one here can sort it as we are all customers like yourself.
You need to contact CS http://www.o2.co.uk/contactus but also check the network issues help thread here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Marjo
Former Staff
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Good morning @GeneralKhan! Sorry to hear your phone wasn't working yesterday! Any luck with it today or are you still stuck?

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