Solved: O2 Mobile Plan suddenly not working?

GeneralKhan · ‎18-10-2017

Good Day,

So today, at around 1PM, my phone just stopped working. No calls or data service. I'm missing out on crucial things I have to get done. I charged up my account several days ago, as indicated below in the picture. Please help me get this sorted as I can't even make a call to them because I'm not registered on a network.

[image size edited]

MI5 · ‎18-10-2017

No one here can sort it as we are all customers like yourself.
You need to contact CS http://www.o2.co.uk/contactus but also check the network issues help thread here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-10-2017

No one here can sort it as we are all customers like yourself.
You need to contact CS http://www.o2.co.uk/contactus but also check the network issues help thread here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-10-2017

Try this

https://status.o2.co.uk

Marjo · ‎19-10-2017

Good morning @GeneralKhan! Sorry to hear your phone wasn't working yesterday! Any luck with it today or are you still stuck?

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