O2 Family Plan

[asohotra]

I renewed my 3xSim only 12 month contracts in September 2024. On 14th September 2024, I texted LOYALTY to 21500, giving the numbers associated with my account. I was told by text that I would get a reply within 3 working days. When I got my bills this month the 2 numbers that should have the 20% Family Plan discount have had this done which would be the same for October. How can this discount be applied? 

[madasaf1sh]

@asohotra 

You will need to speak to o2, and query it direct with them, as no one here can assist Guide: How to find help & contact O2 

Also check this guide Guide: O2 Open & Friends and Family discounts - How to sign up 

[asohotra]

I have already spoken with O2 directly and they cannot do anything.

[MI5]

I guess that's your answer then. 

Another customer screwed over.........

[Oxonian]

If you @asohotra have spoken to Customer Service by telephone, I suggest that you try messaging O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

I cannot promise success but the social media team are based in the UK and have a strong record for solving customer problems. It is worth a try ! 👍

[MI5]

As more than 28 days have passed, O2 won't budge.

It really should have been chased up sooner.

[madasaf1sh]

Shame we had already shared all the contact details for o2... so YAPP

[MI5]

Just think of the monthly rewards.....

[jonsie]