O2 Bill Text sent to number I do not own anymore.

Matt159 · ‎13-09-2023

I feel like o2 has violated my privacy.

I have missed my payment due to some unforeseen circumstances. I have now paid the bill. Last week I have received the text saying its overdue. and so did my sister on a number that is no longer covered under my contract since December and is under a new contract since then.

What should I do about that?

I have devices that I will be paying off in full hence I will be calling them.

MI5 · ‎13-09-2023

@Matt159

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎13-09-2023

Good Afternoon @Matt159

I've dropped you a PM message, so we can take a closer look at this.

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