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Number not ported over

Salford69
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I have phoned customer services twice, had a 'conversation' on line twice and been told that my number will port over from Voda by the next day.  I have had one text and email saying I will get another text with the date of porting.  Still nothing.  It has been over a week now.  I can use my phone but it is a random number which clearly isn't what I wanted.  

Has anyone else had this issue?  It takes so long to get a 'chat' going or ages on the phone waiting to talk to a human.  I always believe the person is actually trying to help, but so far not one of them has.

Advice?

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Cleoriff
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@Salford69 

You should be able to change your number

Settings > Phone > My Number. If there is a pencil icon next to this then change it manually.

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Salford69
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Thanks for replying. I can change the number but the number on my card (phone>contacts>my card) is still the old number so I don't think changing the number manually does anything. When I ring or send texts they are with the number O2 gave me rather than the number I asked to be ported across. 

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Cleoriff
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Ah Ok. I will ask one of our account advisors to check this out for you @Salford69 

@O2KyleWare you able to help with this?

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MI5
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@Salford69 wrote:

Thanks for replying. I can change the number but the number on my card (phone>contacts>my card) is still the old number so I don't think changing the number manually does anything. 


@Salford69 

Did you save the number when edited in Settings >Phone >My Number and then reboot the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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It appears @O2KyleW  may not be online as he hasn't answered and I've tagged him twice?

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O2Jordan
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Hi @O2Daniel,could you pick this up please.

 

Thanks

 

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O2Daniel
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Thanks for the tag @O2Jordan.

 

@Salford69 I will certainly take a look further into this for you. slight_smile  I will provate message you and we will go into the account, and work from there.

 

 

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