Number not ported over

[Salford69]

I have phoned customer services twice, had a 'conversation' on line twice and been told that my number will port over from Voda by the next day.  I have had one text and email saying I will get another text with the date of porting.  Still nothing.  It has been over a week now.  I can use my phone but it is a random number which clearly isn't what I wanted.  

Has anyone else had this issue?  It takes so long to get a 'chat' going or ages on the phone waiting to talk to a human.  I always believe the person is actually trying to help, but so far not one of them has.

Advice?

[Cleoriff]

@Salford69 

You should be able to change your number

Settings > Phone > My Number. If there is a pencil icon next to this then change it manually.

[Salford69]

Thanks for replying. I can change the number but the number on my card (phone>contacts>my card) is still the old number so I don't think changing the number manually does anything. When I ring or send texts they are with the number O2 gave me rather than the number I asked to be ported across. 

[Cleoriff]

Ah Ok. I will ask one of our account advisors to check this out for you @Salford69 

@O2KyleWare you able to help with this?

[MI5]

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@Salford69 wrote:

Thanks for replying. I can change the number but the number on my card (phone>contacts>my card) is still the old number so I don't think changing the number manually does anything. 

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@Salford69 

Did you save the number when edited in Settings >Phone >My Number and then reboot the phone?

[Cleoriff]

It appears @O2KyleW  may not be online as he hasn't answered and I've tagged him twice?

[O2Jordan]

Hi @O2Daniel,could you pick this up please.

Thanks

[O2Daniel]

Thanks for the tag @O2Jordan.

@Salford69 I will certainly take a look further into this for you.  I will provate message you and we will go into the account, and work from there.