Number Port Delay

[Petenud]

I renewed my package with Virgin and was told I would have to move to o2 for my Oomph sim only mobile.

o2 sim arrived with new number , requested transfer of my existing number from Virgin mobile with PAC code and advised it would be completed on 11th October.

Didn’t happen yesterday by 6pm so rang them and told “there is a backlog”

its now nearly 4pm and I’m still waiting for my existing number to come over , it has stopped working on Virgin Mobile.

Where is the number gone?
I can see this appears to be a common problem , not a good introduction to o2 

Can anyone help ?…

[madasaf1sh]

@Petenud 

Ports are complicated beasts, and requires work both on the Virgin Media Side but also on o2's and knowing VM's convoluted setup im not surprised these break, and give then VM now use o2 and the sims are still dodgy Belgian ones (or were), I am not surprised even further 

Ports normally complete by 6pm, but can take 24hours in some cases. 

Just look at the all the other networks as well, and you will see the same things about ports.. 

Basically OfCom setup the MNP process and its not fit for purpose, never has been and never will be. 

[Enlli]

Sounds like it is in progress.

However as this is a customer based forum we have no access to accounts.

You can call on 202 or use Social Media

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

I would advise you keep rebooting your phone in the meantime 

[Breanna]

Hi @Petenud did the port go through?

[DEDECS]

Im havimg the same problem, SIM card for o2 arrive over a week ago and ive submitted the keep my number form twice to move number from virgin to o2 and nothing has happened. Ive had no message from virgin and nothing from o2. Is there a delay as im now having to pay for two contracts and still using my old one 

[MI5]

@DEDECS 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks