Notification of direct debit set up

[robathy]

I had a text and an email informing me my direct debit had been set up. This is suspicious because I haven't changed any details for years and I had a spam call the other day pretending to be O2 asking for a code they had sent me, I hung up on them. Now this. Is it genuine, the ridiculous O2 app is singularly unhelpful.

[MI5 · Accepted solution]

@robathy 

O2 will notify you of a new direct debit if they have changed you over to the new billing system.

You can check by calling the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[robathy]

I rang that number. I got an automated response asking me whether I wanted to pay my bill balance in full or partial, no other options, in the end I had to hang up.

[robathy]

I got to the bottom of it. I found another email buried in my inbox explaining they were switching me over.

[MI5]

@robathy 

As I said above. Good job you found the email 👍