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Not receiving verification texts after number ported

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Zbi
Level 1: Joiner
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on ‎02-06-2023 21:36

on ‎02-06-2023 21:36

Hi Everyone,

 

I just joined o2 from three. My number ported this morning and I can make / receive both calls and texts. However, I am not receiving any 2 factor verification messages. I've searched online and this seems to be a common problem. I did try contacting on the live chat but the advisor suggested updating my number in the iPhone settings which is already done. This seems to be more of an issue with the porting process.

 

Can someone from o2 please get in touch to help me resolve this?

 

 

Many thanks

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MI5
Level 94: Supreme
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on ‎02-06-2023 21:59

on ‎02-06-2023 21:59

@Zbi 

You're better off calling or using social media.

You need the additional porting files for 2FA texts. It may kick in after 24 hours, but if not, message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151984 Posts
  • 651 Topics
  • 28891 Solutions
Registered:

on ‎02-06-2023 21:59

on ‎02-06-2023 21:59

@Zbi 

You're better off calling or using social media.

You need the additional porting files for 2FA texts. It may kick in after 24 hours, but if not, message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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