Ever since joining o2 I have had nothing but trouble. It took 3 days for them to port my number, and I’m still not receiving 2FA text messages. I’ve been locked out of my banking app for about a week, including my Apple Pay as they cannot verify my cards.
I also can’t access half of the apps I use and pay for regularly like social media and streaming services etc 😞
I’ve rang o2 every night for the past 5 days and they just keep creating ‘tickets’ and assuring me it will be resolved within 24 hours. (Obviously it has not.)
I rang my bank to explain the issue to them and see if there is any other way they could verify me but they just said that without the code I could not access my banking. Thank goodness I have someone who’s just given me access to their bank cards for the past week. But if I didn’t I would have been completely screwed! It seems absolutely ridiculous that it could cause this much inconvenience?! Has anyone else had this problem? O2 customer service been royally useless!
