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Not receiving or sending iMessages

Sharee12
Level 1: Joiner
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on ‎22-12-2020 20:07

on ‎22-12-2020 20:07

Hi, I have recently just joined O2 and I have transferred my number from EE. I believe everything was completed today and I’m no longer under EE but I when I send a message it’s being sent from my temporary number and not my number I have transferred, the same with receiving, there going to my old phone. When I look in my settings it does still have the number that o2 gave me, is there something I need to do? Many thanks
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MI5
Level 94: Supreme
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on ‎22-12-2020 20:10

on ‎22-12-2020 20:10

@Sharee12 

Settings >Phone >My number.

Change it to your number, Save it and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎23-12-2020 14:16

on ‎23-12-2020 14:16

How are you getting on with this one @Sharee12? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Sharee12
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on ‎23-12-2020 14:46

on ‎23-12-2020 14:46

Hi, sorry I tried to message you back last night but was having password problems. Yes it worked, thank you so much for that.
Sharee
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MI5
Level 94: Supreme
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on ‎23-12-2020 16:27

on ‎23-12-2020 16:27

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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