@Lauren267
It's possible that O2 have moved you to a new sim card.
Did you get a new sim with your new phone to try it?
If not, you'll need to contact O2 Guide: Coronavirus Community Help and Support
Try the Skype option or borrow a phone of someone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
