Not got my old number

[Holly1]

I ordered a new sim, pay monthly. When I ordered it I put in the pac code from my old sim (ee) when I received my O2 sim and set it up today, I have a random number?
How can I get my old number?

[madasaf1sh · Accepted solution]

@Holly1

You will have been given a temporary o2 number, this is required to enable the port to go through, as o2 cant issue a sim with your old number.

Once the port goes through then your sim will get your old ee number

[Cleoriff]

Hi @Holly1 

Check this guide

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If having problems then contact O2 using any number in this guide Guide: Coronavirus Community Help and Support 

0800587 4005 is the best number to use.

[Holly1]

Thank you, will it get changed soon?

[Holly1]

Thanks

[madasaf1sh]

@Holly1

Once the port goes through then yes, only o2 can tell you when this will happen if you havent been told already