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No service without wifi

AH54
Level 1: Joiner
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on ‎10-09-2023 11:11

on ‎10-09-2023 11:11

Not able to get any data without wifi. Only shows an H where 4G normally shows. Tried O2 chat and they were useless. Recently moved by Virgin to O2.

Tried doing manual search for network but no joy. Anybody got any suggestions?

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MI5
Level 94: Supreme
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on ‎10-09-2023 11:23

on ‎10-09-2023 11:23

@AH54 

It will be a wrong apn.

Try resetting your network settings first and see if you have an O2 apn set,, if not, change it manually. 

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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