No network on my sim

[Kylieleigh20028]

Hi my network is down and can't use my SIM need help on setting it back up

[Bambino · Accepted solution]

@Kylieleigh20028 See these guides:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

[RafaC]

Hey @Kylieleigh20028 were you able to sort it out?

[Kylieleigh20028]

No not yet still the same at the moment 

[MI5]

@Kylieleigh20028 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Kylieleigh20028]

Oh ok I'm new here just trying to get results that's all thanks for helping

[Kylieleigh20028]

I think it's my SIM need a new one as I have had it for a long time now 

[Cleoriff]

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@Kylieleigh20028 wrote:

I think it's my SIM need a new one as I have had it for a long time now 

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Good idea @Kylieleigh20028. Pop instore with some ID and they will swap everything over for you.

[Kylieleigh20028]

Ok thanks for your help really appreciate it