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No mobile data working

Jessica1993
Level 1: Joiner
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on ‎12-06-2021 18:38

on ‎12-06-2021 18:38

Not working on my phone
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madasaf1sh
Level 78: King of Kings
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on ‎12-06-2021 18:48

on ‎12-06-2021 18:48

Hi @Jessica1993

A few things to try :

Put your phone into Airplane Mode, and then give it a few minutes and then take the phone out of Airplane mode.

Try putting your phones data connection down to 3G or 2G and see if you get data.

It might also be worth putting your sim card in another phone, and seeing if the issue is the same.

Also please check https://status.o2.co.uk and see if there are any service issues in your area.
--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎12-06-2021 19:37

on ‎12-06-2021 19:37

Is mobile data turned on in your settings @Jessica1993 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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