No mobile data after porting my number from EE

[Joshaholix]

I bought a phone contract from O2 and ported my number in from EE. Before the port, on the temporary number my mobile data was working fine, however after the port I’ve got no mobile data. It says ‘this information is not available at this time’ On myo2.

After calling customer services I was told the back office team will look into this and it’ll take 5 workings days to resolve. Is this normal? It’s not giving me much faith in O2, and am debating on returning the contract.

[madasaf1sh]

@Joshaholix 

Have you tried using mobile data at all, as this could be myo2 not updating straight away? as it can take 24 to 48 hours to update..

Have you tried a network settings reset on your phone, to see if its not your phone getting its knickers in a twist

Losing data access isn't normal so sounds like something in the back end isn't working as it should... 

Just remember to cancel the contract you have to port out back to EE, and start a new contract with them, and you could have the same issue with EE or any other network..

All network Porting Teams use 5 days as time to resolve issues, as its the standard amount of time..

[Joshaholix]

The port date was Thursday 9th, and I’ve been unable to use data out of Wi-Fi since. 
 
I’ve tried everything O2 customer service has thrown at me in order to try get it working. I get the same outcome if I put my O2 sim in my partners phone. 

[madasaf1sh]

@Joshaholix 

Let me tag @O2Sarah- who is the o2 advisor, and she may be able to help. 

Look out for a PM from Sarah, tomorrow morning.

[MiguelViana7]

Hello there, did you get anywhere with this? I'm having the exact same problem 

[O2Sarah-]

Thanks for the tag @madasaf1sh 

@Joshaholix I will send you a private message so we can check your account. 

[Joshaholix]

After an account refresh I have no service. 

I didn’t think this could get any worse 🙃

[Joshaholix]

Nope. Still no data, in fact no service what do every now. 

[MiguelViana7]

I've been waiting for 5 days now, no luck, but at least I have service. Who did the account refresh for you?

[Joshaholix]

Sarah, one of the o2 community people. However, since doing the refresh and my sim not working at all, she’s not responding to my messages.