No internet

Toby28 · ‎29-09-2020

Hi all,

I purchased a song experia l4 on Saturday and I can't connect to the internet!! Tried following instructions on o2 and doesn't work! Also chap in o2 shop transferred all my photos etc from old device, but I can't find them! 😵help!

MI5 · ‎29-09-2020

@Toby28

Text the word "active" to 2020 save the settings that get sent back and reboot the phone.

Your phtos will be in the gallery app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby28 · ‎29-09-2020

Thanks for reply. I don't have a gallery app, just says photos but there not in that app? Panic!!😵

MI5 · ‎29-09-2020

@Toby28

Look in Google photos.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎06-10-2020

Hi @Toby28 how are you doing with your new phone? Did you find your photos in the end? It would be great to hear back from you.

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