Solved: Re: No data connection

Anonymous · ‎10-04-2013

I upgraded my phone yesterday to an Xperia T on a pay monthly contract which includes 250mb data, but I've not been able to get a data connection. Data is enabled and traffic switched on, and O2 mobile web is selected as the access point.

I've tried to download the internet settings in Xperia settings but it says 'could not download' (although could this be because I'm not connected to wifi at the moment?).

If it's at all relevant, I've had to switch to a new SIM as this phone uses a micro SIM.

So far I have only tried to connect in one place - at work - but I didn't have any problems getting data here with my last phone so I don't think it's just that there's no data signal.

Can anyone help?

MI5 · ‎10-04-2013

Sounds like it's possible. You've tried everything on the phone itself. Best to give them a call on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-04-2013

Text the word "active" to 2020. Save the settings that get sent back then reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2013

Hi Mi%, thanks for the suggestion. I've done this and it's set up a new APN called O2 Postpay GPRS, but it still won't connect, even after rebooting.

MI5 · ‎10-04-2013

Check and edit your settings as shown here http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=727&tab=8&step=2&settingId=3911

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2013

Still nothing! Is it possible o2 haven't set up my new contract properly?

MI5 · ‎10-04-2013

Sounds like it's possible. You've tried everything on the phone itself. Best to give them a call on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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