No confirmation or dispatch email

[Genna_123]

new customer order placed very early Tuesday morning, confirmation flashed up but no confirmation email. Phone should have been here today and still no dispatch email. 
absolutely no joy calling or online chat. At my wits end already with the customer service I’ve received so far and regretting leaving EE! Any ideas please?😢

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[gmarkj]

Despite what the o2 website says @Genna_123 , most things are not in stock so you won't get a despatch email until it has actually left.

Contact the sales team on the number already given to query what's happening.

[Genna_123]

Thanks for your reply. I did contact a number and they just keep saying it’s not an o2 number I’m calling from. I then explain, no because I’m waiting for a phone to arrive to switch from EE but they still didn’t understand then cut me off again! Whichever department I contact, they say I’m not speaking to the right one, transfer me and cut me off! I just think to take the money then no confirmation email 😣

[Enlli]

It's really those two Sales number you have been given and no one else who can deal with this

[Genna_123]

Thank you. Been on hold 30 mins so far. They have no record of my order even though they have taken money and sent me a contract. Also said the confirmation number doesn’t even start with the right letters 🤷‍♀️

[Genna_123]

Thank you. Been on hold quite some time now and they have no idea of my order. 

[samstander]

I ordered a monthly sim last month and it took 48 hours to get order confirmation email. 

[Genna_123]

So it gets worse! Been on the phone for over an hour, after speaking to different people all day, this guy finally find the order is stuck in my basket and can’t be completed. The only way they can do it, is cancel the whole thing and I’ll get credit checked again. I am now not going with o2 after todays performance and will go with Three who were cheaper anyway! 
Thanks for numbers supplied etc