Solved: No bill notifcation

paulbacon · ‎15-12-2015

I get billed on the 14th of every month and get a text and email confirming a bill has arrived for me to view on my O2. Yesterday or today i didnt get any notification. There is a bill been generated which is correct and due at the end of December, just weird ive not recieved the email or text with the amount on it. Anyone else not get theres yesterday? (not sure if all bills are generated on the same day)

Bambino · ‎15-12-2015

I would think that generating 23 million bills on the same day might be a bit much. I'm sure everyone's bill dates are from the day their contract begins. If you're concerned about why you haven't received your notification you can call customer service on 202 from your mobile. It's a free call.

Edit: Actually it's probably more like 13 million, as I think there are 10 million Pay & Go customers, but even 13 million bills would be a lot to get out in one day.

I DO NOT WORK FOR O2

View solution in original post

Cleoriff · ‎15-12-2015

Yes I get the same...A text and email. I can then go in and view my bill.....

Veritas Numquam Perit

MI5 · ‎15-12-2015

Mines not due until later in the month but never not had a email or text......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎15-12-2015

I would think that generating 23 million bills on the same day might be a bit much. I'm sure everyone's bill dates are from the day their contract begins. If you're concerned about why you haven't received your notification you can call customer service on 202 from your mobile. It's a free call.

Edit: Actually it's probably more like 13 million, as I think there are 10 million Pay & Go customers, but even 13 million bills would be a lot to get out in one day.

I DO NOT WORK FOR O2

paulbacon · ‎15-12-2015

First time ive never had anything aswell. Will call them, nice to have an email for my records

MI5 · ‎15-12-2015

Prob just a "glitch"!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

paulbacon · ‎15-12-2015

Well what are the odds. Decided to phone them, while on hold my phone beeps with a text. Had a quick look and its my bill Better late than never

Spooky

Cheers all

MI5 · ‎15-12-2015

lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎15-12-2015

Mine came through by SMS and email today

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎16-12-2015

I always get email but only rarely get a text?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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