on 28-12-2018 13:29
The phone signal on mine and my daughters phones which are on O2 has been non- existent now for three weeks, I keep having update emails to say its still being worked on, over Christmas friends came around and one person had to walk up the road just so he could phone his child as he was also on O2 and didn't have a signal in or near our home
Does anyone know how long these things take to repair ? and do O2 pay compensation for all the times we cant use the phone in the home ?
The web based signal checker confirms the local mast isn't working.
grateful for any advice
Solved! Go to Solution.
on 28-12-2018 13:57
@Grant If your status checker is showing that they are aware of the problem and are attempting to repair the mast, that's about all the information you're likely to get. O2 don't give repair time frames.
When you find yourself in an area that you get a signal, you can call customer service. As you've been without service for a considerable period, there's a possibility they might offer you a goodwill gesture of some compensation, but it's not guaranteed. Can't hurt to ask though. https://www.o2.co.uk/contactus