on 28-12-2018 07:17
Solved! Go to Solution.
on 28-12-2018 07:35
It may happen today. It should have happened on whatever day it was due, as it's an automated system.
However, I would give customer services a call https://www.o2.co.uk/contactus
They are back to normal opening hours today, so try them between 8-8.30am
Best of luck and welcome to the forum