No defending CS here but their hands are a little bit tied with porting problems as they are all handled by a third party - No network deals with ports themselves, so all any CS can do is raise it as an issue.
The porting teams will then need to liaise with the relevant networks to address the issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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