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No 5g after sim swap

Rbarkley82
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on ‎19-11-2020 18:14

on ‎19-11-2020 18:14

So, I had 5g no issues... then I got a sim swap, now I can't get 5g. Any ideas?

Cheers
Robert
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madasaf1sh
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‎19-11-2020 18:26 - edited ‎19-11-2020 18:27

‎19-11-2020 18:26 - edited ‎19-11-2020 18:27

@Rbarkley82

Where did you get the sim card from? 

 

As it sounds like you have sim swapped to a 4G sim

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Rbarkley82
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on ‎19-11-2020 18:37

on ‎19-11-2020 18:37

O2 store... thats what I was thinking as always had 5g signal
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MI5
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on ‎19-11-2020 18:39

on ‎19-11-2020 18:39

What are the last set of numbers on the sim @Rbarkley82 

5GP or 4GP?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rbarkley82
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on ‎19-11-2020 18:46

on ‎19-11-2020 18:46

Its 4GP
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MI5
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on ‎19-11-2020 18:47

on ‎19-11-2020 18:47

Defo a 4G sim then @Rbarkley82 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rbarkley82
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on ‎19-11-2020 18:59

on ‎19-11-2020 18:59

Thanks @MI5 thanks for confirming... I'll run back to shop tomorrow and get a 5g sim
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MI5
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on ‎19-11-2020 19:01

on ‎19-11-2020 19:01

I guess the store is trying to offload old stock......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎19-11-2020 19:14

on ‎19-11-2020 19:14

Sounds like an honest mistake to be fair, just make sure to ask for a 5G sim.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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