No 3G Connection in Leeds 9 for weeks - Appalling Customer Service

[Anonymous]

I've tweeted the O2 people about this and have received the reply that there is a faulty mast and that it is being worked on. I asked if there was an expected end date to the work and was told they don't know. Not acceptable. Any company providing a customer service should know what the problem is, how to fix it and when they expect work to be completed.

This has now been going on for weeks. I am paying for a service I am not getting and haven't had for almost for 2 months. Now my phone signal is being affected. Calls go straight to voicemail and I get no notification that I've had a missed call.

So O2 can you please tell me what is going on and when I can expect normal service - which is usually excellent - to be resumed?

[MI5]

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@Anonymous wrote:

One other final route would be to book a Genius Bar Appointment at your most local Apple Store just to have a diagnostic run on the iPhone.

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I know iPhones are unreliable but surely not all of them LOL 

Unlikely to be a handset fault in view of....

 J@oJo67 wrote:

A few colleagues of mine are also on O2, and are iPhone users, and are having the same problems so it's not just me. We just seem to be getting nowhere.

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[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:

One other final route would be to book a Genius Bar Appointment at your most local Apple Store just to have a diagnostic run on the iPhone.

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I know iPhones are unreliable but surely not all of them LOL 

Unlikely to be a handset fault in view of....

 J@oJo67 wrote:

A few colleagues of mine are also on O2, and are iPhone users, and are having the same problems so it's not just me. We just seem to be getting nowhere.

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I prefer to go down the process of elimination MI5.

When the obvious has been touched upon and does not help then start on the unlikely.

That's why I said "Final Route"  

[MI5]

I'm happy to believe a whole bunch of iPhones all failed at the same time

[Anonymous]

You would be

[Anonymous]

Rofl

[Anonymous]

Experiencing all the same problems here in Leeds 20 (Guiseley) and local area.

No apparent network /mast problems shown.

[perksie]

Have you told O2 there is a problem?

[MI5]

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@Anonymous wrote:

Experiencing all the same problems here in Leeds 20 (Guiseley) and local area.

No apparent network /mast problems shown.

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But there is maintenance work in your area....

Nov 8, 2013 10:00 pm

Nov 9, 2013 06:00 am

NOTIFICATION OF MAINTENANCE TO THE O2 2G NETWORK We’re carrying out maintenance on parts of the 2G network between 22:00 on 08/11/2013 and 06:00 on 09/11/2013. This will result in the loss of 2G services to sites for up to 4 hours in parts of these areas: Leeds, Castleford reference number  2008531