Solved: New tariff, same network...

Anonymous · ‎13-01-2017

Hey guys, got a question for you... So your contract is coming to an end, you want to stay with o2, but want to change to a 12 month sim only deal... Can o2 transfer all the new info onto your current sim? Or will they have to send you a new sim? Also wanting to keep my number! Thanks!

MI5 · ‎13-01-2017

Just keep your sim, call cs on 202 and they will change it their side so you don't need to change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-01-2017

Just keep your sim, call cs on 202 and they will change it their side so you don't need to change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-01-2017

You star!!! Thanks MI5!!! 😀😃😀 xxx.

MI5 · ‎13-01-2017

Anytime

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-01-2017

You will usually get a new sim...if you don't want to use it just pop it in a drawer 'in case'. I took out a new simo last week and I wasn't changing phones or anything else...I told them I didn't need the sim...but I think it's custom and practice for them to send one out...

Veritas Numquam Perit

MI5 · ‎13-01-2017

Yeah they always send one in case you're changing phones and need a different size, but no need to do anything if only changing tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-01-2017

Thanks!!! 😀😃😀 xxx.

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