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New sim

Sarah69
Level 1: Joiner
  • 1 Posts
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I have been sent a replacement sim but it isn’t working in the new handset 

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Cleoriff
Level 94: Supreme
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@Sarah69 

Have you done a sim swap? Guide: Sim Swap: a mini guide 2017 update 

Veritas Numquam Perit

Girl in a jacket
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gmarkj
Level 66: Unequalled
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Why did you need a replacement @Sarah69 ?
If you lost your old one then the new one will need a number of bars removing. Get back in touch with o2 customer services to request this - Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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