Why did you need a replacement @Sarah69 ?
If you lost your old one then the new one will need a number of bars removing. Get back in touch with o2 customer services to request this - Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
