Solved: Re: New sim lost phone

Jolidd · ‎26-09-2019

Ive lost my phone! If I upgrade will i get a new sim with the same number?

jonsie · ‎26-09-2019

Yes you can just ask for a new simcard with your present number but if you haven't done so already, you must report it stolen so that it can be blocked and so you aren't liable for possible charges.

Guide: Lost or Stolen O2 Device? - How to Report it

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎26-09-2019

Yes you can just ask for a new simcard with your present number but if you haven't done so already, you must report it stolen so that it can be blocked and so you aren't liable for possible charges.

Guide: Lost or Stolen O2 Device? - How to Report it

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

JAZZ-trad · ‎27-09-2019

Hello @Jolidd
Welcome to the o2 community forum
Good luck with getting your new replacement phone sorted soon. JAZZ

Martin-O2 · ‎30-09-2019

Sorry to hear you lost your phone @Jolidd. You'll be able to get a replacement sim by following the above guide but if you have any other questions please let us know!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

New sim lost phone

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears

inflation