Solved: New provider

Annie75 · ‎10-01-2022

I am changing to 02 from another provider. I have been told to switch off my phone till 6pm tomorrow night. Do I put my new sim in then, I am taking my old number with me. The customer service told me to keep checking all day but the message said turn off till 6pm. not sure which is right

MI5 · ‎10-01-2022

@Annie75

Once your old sim turns off you need to insert your O2 sim.

Reboot phone every hour until you get a signal.

No need to leave phone off all day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-01-2022

@Annie75

Once your old sim turns off you need to insert your O2 sim.

Reboot phone every hour until you get a signal.

No need to leave phone off all day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Annie75 · ‎11-01-2022

Thank you very much

MI5 · ‎11-01-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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