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New provider

Annie75
Level 1: Joiner
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I am changing to 02 from another provider. I have been told to switch off my phone till 6pm tomorrow night. Do I put my new sim in then, I am taking my old number with me. The customer service told me to keep checking all day but the message said turn off till 6pm. not sure which is right

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MI5
Level 94: Supreme
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@Annie75 

Once your old sim turns off you need to insert your O2 sim.

Reboot phone every hour until you get a signal.

No need to leave phone off all day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127431 Posts
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  • 22123 Solutions
Registered:

@Annie75 

Once your old sim turns off you need to insert your O2 sim.

Reboot phone every hour until you get a signal.

No need to leave phone off all day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Annie75
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Thank you very much

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MI5
Level 94: Supreme
  • 127431 Posts
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Registered:

Welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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