New phone

[Augell66]

I ordered my upgrade but ordered the wrong colour by mistake. How do I change it before the next day delivery arrives?!

[Bambino · Accepted solution]

@Augell66 You can't. If it's meant to arrive today or tomorrow you can either refuse delivery and wait until O2 receives the phone back to order it again, or you can accept it and send it back under the change your mind policy and order it again.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[MI5]

@Augell66 

Try calling customer service in the morning from 8.00am Guide: Coronavirus Community Help and Support 

If too late, you can return it under the change of mind policy.

[Augell66]

Damn that’s annoying 😞
Thank you!

[Augell66]

Thanks for your help! I’ll give it a but think I’m going to have to return it though 😞
Stupid me! Thought I’d changed the colour then realised it hadn’t saved when I confirmed my order! 😞

[MI5]

Don't worry @Augell66 

It can be fixed one way or another.