New phone not delivered

[Thfc1882]

I ordered a phone online... tracking says sent back to o2... cannot contact o2 or DPD to sort out...apparently delivery driver cam at 6.21 am and couldn’t find a safe place to leave it.. I’m paying for it already.. I’m seething can’t contact anyone.. tried a re delivery just sends me round in circles

[O2Sophie]

Hi, @Thfc1882 

Sorry to hear this, and sorry for the inconvenience caused to you. Have you tried calling o2 on 0344 809 0202?

[Cleoriff · Accepted solution]

@Thfc1882 

Don't chase up DPD. Until you receive the phone, it's O2's responsibility to do this.

All numbers for O2 are in this guide. Guide: Coronavirus Community Help and Support 

[Thfc1882]

No I won’t.. Costa £3.60 a minute...thanks