New phone contract

[Andrew18]

I spoke to someone on Thursday 7th December about a new phone contract, ref no. 1HJWTWN2T75. I had until midnight on 9th December to agree. I spoke to someone yesterday afternoon accepting the new contract of £6.99 per month. I had a message today saying my next payment would be £17.26. Why hasn't the new contract been honoured? 

[Andrew18]

Waiting for you to answer my question.

[Oxonian]

@Andrew18 

This is a customer to customer forum - it is not live chat. 

I believe that the sales team will help you. Contact details are in Guide: How to find help & contact O2 including social media or you can call them from 8am to 8pm daily on either 0808 002 0202 or 0800 081 0255.

[MI5]

@Andrew18 

The first bill includes a pro rata payment for your old and new contracts.

The following months will be at the agreed price assuming you have no extra charges.