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Switch Up Anytime

JonnyTea
Level 1: Joiner
  • 3 Posts
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Registered:

on ‎10-12-2023 20:21

on ‎10-12-2023 20:21

Hi little confused this evening. I went into a local store to Switch Up from 15 Pro to Pro Max but could not as I hadn’t reached the 90 days yet. I tried to give the whole Anytime terms vs 90 days etc and they said yes we know but your account says your on 90 days. 

I have been on Plus Plans since Jan 2022 and have never cancelled nor came off them so how and why have I been forced over to the 90 day terms ? 

FYI my partner has 2 bolt ons on her O2 app a Switch Up and a Switch Up Anytime, however I only have the Switch Up one. 

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MI5
Level 94: Supreme
  • 151925 Posts
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Registered:

on ‎10-12-2023 20:32

on ‎10-12-2023 20:32

@JonnyTea 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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