New phone contract
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on 10-12-2023 19:04
I spoke to someone on Thursday 7th December about a new phone contract, ref no. 1HJWTWN2T75. I had until midnight on 9th December to agree. I spoke to someone yesterday afternoon accepting the new contract of £6.99 per month. I had a message today saying my next payment would be £17.26. Why hasn't the new contract been honoured?
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on 10-12-2023 19:08
Waiting for you to answer my question.
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on 10-12-2023 19:19
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on 10-12-2023 19:19
This is a customer to customer forum - it is not live chat.
I believe that the sales team will help you. Contact details are in Guide: How to find help & contact O2 including social media or you can call them from 8am to 8pm daily on either 0808 002 0202 or 0800 081 0255.
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on 10-12-2023 19:30
The first bill includes a pro rata payment for your old and new contracts.
The following months will be at the agreed price assuming you have no extra charges.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

