New order

[Klo]

I ordered another phone on my account it says in progress , I received all the paperwork contract etc and they took the upfront fee , this was 3 days ago and still no further with it

[MI5]

@Klo 

Most likely out of stock, everything seems to be so these days.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.