New monthly contract

[Simonwelsh]

This is the second time ive trid to finalize a contract and I was givin a code to type to waver upfront fees but when trying to do this it' not going through

[Bambino · Accepted solution]

@Simonwelsh We are all customers here. No access to accounts. You need to speak to customer service. Best time to call is 8-8.30 am to avoid long wait times.

https://www.o2.co.uk/contactus

[Anonymous]

The online system is notorious for not working properly 

[jonsie]

What exactly happens when you use the code? What is the error message? As said it is notoriously error prone when trying to use the online system. Customer service will do the upgrade for you but I suggest you call rather than use live chat.

[Marjo]

Hi @Simonwelsh, welcome to our forum! Sorry to hear you were having some trouble - have you made any progress since or are you still stuck? Plese do let us know in case we can help.