New iPhone set up- mobile data transfer issue

[NatashaC]

Hi all,

Hoping someone can help me with this one.

I've just upgraded my iPhone online and have transferred all my settings etc over from my old iPhone.  The only thing that isn't working is my Mobile Data.

When I go into Settings I don't have an option to turn it on/off.  Instead I can only choose 'Add Data Plan' and it then asks me to line up a QR code from my provider (O2) with my camera.  Or Enter Details Manually.  If i select that it then asks me for an SM-DP+Address, Activation Code and Confirmation Code.

The problem is, i have none of the above.  There's not a QR code or the above info on any of my new agreements that were emailed to me by O2.  So i have no idea what to do.

Does anyone have any advice?  At the moment I can only call, text etc when I have WiFi.  Which is fine for during the day, but when I leave the house I am completely stuck.

Thank you all, in advance.

Best,

Natasha

[MI5]

@NatashaC 

That sounds like the setup routine for an iwatch. Are you sure you are looking in the right place?

[NatashaC]

Hey, thanks for the message.

Yes I think I am!  I've just gone to Settings- Mobile Data, as I normally would to turn my data on. 

And this is what i can see...

[MI5 · Accepted solution]

@NatashaC 

Customer service haven't set you up properly.

You'll need to call them Guide: Coronavirus Community Help and Support 

Try any of the numbers and say anything to get put through.

[NatashaC]

Thank you!  I have contacted O2 and got the issue resolved.

Have a good week, and thanks for your advice.

[MI5]

You're welcome