New eSIM QR code required

[24Bill]

New eSIM QR code required.

hi inhabits my original eSIM pack can I please have a new one?

[Bambino · Accepted solution]

@24Bill This is not O2. This is a customer community. See if you can generate it on your MyO2 page or easiest way is to call in store if you have one nearby. You can also speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@24Bill 

If you do go in store, remember to take photo ID with you.

[Oxonian]

@24Bill 

Details of O2's retail stores here :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

[MI5]

I wonder how many people don't actually know where their nearest store is 🤔

[Oxonian]

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@MI5 wrote:

I wonder how many people don't actually know where their nearest store is 🤔

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Possibly more than you would think @MI5 with the recent spate of store closures ? 

[MI5]

If they live in a vacuum, never read the local news and never go out.

[Oxonian]

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@MI5 wrote:

If they live in a vacuum, never read the local news and never go out.

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That's your opinion @MI5 but O2 store closures do not generally get widely publicised.

Hence, it is fair for folks to check before they travel. 👍

[MI5]

Such a pity..........

[jonsie]

Who is Punch and who is Judy?

Asking for a friend....😂