Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Dodgy Text

Hi, Has anyone else had a text message stating that O2 were unable to process your latest payment..... Has come from a mobile number - I know it's a scam but can't see how I can report it? Thanks

JAB1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Is it scam?

Hi.I received a text from ‭+44 7961 543345‬ number saying it’s O2.Is it true or it’s another scam?

Kolo by Level 1: Joiner
  • 3 replies
  • 0 kudos

Porting number from talktalk to o2

Hi, I’ve purchased a pay monthly sim which arrived today. At time of purchase I requested my number to ported over and I provided my pac number.What do I do now? How do I get my old number on my new sim?

Jjk1 by Level 1: Joiner
  • 2 replies
  • 0 kudos


How do i keep my old number to my new sim card

Annie11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim Swap 5G

Hey, i am switching to the iPhone 12 Pro on Friday and i have just recieved my 5G sim from O2. I currently have an iPhone 11 Pro and i was wondering if i could switch sims now and use the 5G sim in my iPhone 11? I know the 5G wont work but will it st...

Nathan4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

More than one contract in my name?

I have seen a cheap deal on a new phone on the internet still with O2 that is cheaper than any of my upgrade options. Can I start this new contract with the intention to cancel my current contract tract when it expires in a couple of months. Pro’s an...

Ellidsco by Level 1: Joiner
  • 2 replies
  • 0 kudos

Pay off device plan

Hi everyone, I'm looking to pay off my device plan and then not upgrade. Does anyone know how it works one the plan is paid off - do I have to look for a new pay monthly contract?

Beck1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No way of contacting O2 for help?

So are O2 fobbing everyone off to use this forum for all help? The contact page has no contact details whatever, not even an email address. Live Chat appears for about half a second a day, if you're lucky. The help content is very extensive but if yo...

jimness by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! How to open a chat window?

It takes half an hour to get O2 to answer the phone, so how can I open a chat window online? (It comes up randomly, but never when you want it.)

Ray_M by Level 1: Joiner
  • 3 replies
  • 0 kudos

Problem with connection signal and ****** internet...

Hello everyone. My problem is from begin to O2. I pay 20f for 100gb of internet but my connection is not pure... usually i had 2 degree of connection what is very very bad.... i can't play the games and speak with people by whatsapp etc... IS it only...